Return to Help Index
Gift wrapping?

Our deliveries don't require a signature. Some packages have Better Hockey logo and product info on them. Unfortunately we can’t do gift wrapping or send the products in unmarked boxes.

If you don’t want the recipients of a gift to see what you have ordered, please ship to a different address or ensure the child (or adult) won't see the package left at your door.

Do you ship to my country?

We currently only offer shipping to Canada. We ship to all provinces in Canada except to Nunavut, Northwest Territories and Yukon. Some rural and remote areas in other provinces might also be excluded.

For shipping to United States visit

For shipping to Europe visit

For shipping to Sweden visit

For shipping to Finland visit

For shipping to Germany visit

What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
What are my shipping charges and when will my order ship?
  We offer free shipping on orders over C$100. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

All in-stock orders usually process the same or next business day.

The transit time for your order is usually 1-3 business days to Ontario, Quebec, Manitoba, Saskatchewan and Alberta. To all other provinces the transit time is usually 2-4 business days.

Please note the shipping time might be longer than normal during Black Friday and holiday season.

What is the return policy?

For more information on returning an item click here